Keeping your business up and running
If your office printer or multifunctional printer (MFP) develops an issue, waiting for a technician can lead to costly delays and disruptions you can't afford in today's fast-paced business world.
That’s why Konica Minolta has created Virtual Service Visit (VSV) — a smarter, faster way to keep your business running smoothly. With VSV, our expert technicians can remotely diagnose and resolve up to 80% of common issues – minimizing your downtime and maximizing your productivity. They can also perform routine audits and updates remotely to keep your devices current and compliant.
Developed through years of innovation and rigorous testing, our remote support tools are designed to deliver the same high-quality service as an onsite technician visit — but without the wait.
Virtual Service Visit for any scenario
VSV is a flexible solution to a range of challenges. Whether it’s routine maintenance, a device update, or an unexpected technical issue, our remote experts are on hand to provide quick, effective resolution. Read on to see how our approach can benefit your operations.
Why choose Virtual Service Visit?
Fast issue resolution - Minimize downtime and get back to work quickly with expert, remote support.
Expertise you can rely on – Certified technicians ensure secure, professional support.
IT team relief – Remote audits and updates free up your IT team from routine device-related tasks.
Flexible and scalable – Tailored remote service or full device management —the choice is yours.
GDPR compliance
Our Virtual Service Visit toolset surpasses the security demands and ensures compliance with GDPR.
Proactive monitoring – Scheduled audits and the latest updates keep your devices current and compliant.
Automated maintenance – Hands-free, scheduled servicing boosts device performance and uptime.
Trusted support – Award-winning service relied on by businesses worldwide.
Eco-friendly – Lower emissions through reduced on-site visits.
How it works: seamless support, step by step
If your office printer or MFP develops an issue, here's how quickly it can be resolved.
Automated resolution
In the first instance, the device will attempt autonomous self-recovery through auditing, auto error resetting or automatic rebooting to restore normal operation.
Self-service made simple
If the issue can't be resolved by the device itself, you can access our easy-to-follow guides and video tutorials that help you operate the device and solve minor issues independently.
Raise the issue
If you need more than a self-service guide, our experts are ready to help. Submit your issue and connect with our support team for fast resolution.
Virtual Service Visit
Our technicians will remotely diagnose and resolve the issue in real time using advanced tools — minimal waiting, minimal disruption.
On-site support (if needed)
If remote resolution isn’t possible, we’ll send a technician to your site equipped with remote diagnostics to efficiently fix the issue.
AIRe Link remote visual support by Konica Minolta
AIRe Link by Konica Minolta is a remote visual support solution that transforms service visits into efficient, virtual experiences. By leveraging real-time visual assistance, AIRe Link enables service teams to remotely diagnose and resolve issues, providing a hands-on approach without needing an in-person visit.
Answers to your questions
Our award-winning approach
Konica Minolta received the Keypoint Intelligence BLI 2023-2024 Pacesetter Award in Remote Service. The award recognizes our innovative range of remote tools that enable companies to solve technical issues remotely with ease, supporting hybrid workforces productively and efficiently.
Further reading
No time for downtime?
Find out how our remote services and support can maximize device uptime and keep your business running smoothly.