• Virtual Service Visit

    Fast remote support maximizes uptime

    Remote services and supportHeroSlider

Keeping your business up and running 

If your office printer or multifunctional printer (MFP) develops an issue, waiting for a technician can lead to costly delays and disruptions you can ill afford in today's fast-paced business world. 

That’s why Konica Minolta has created Virtual Service Visit (VSV) — a smarter, faster way to keep your business running smoothly. With VSV, our expert technicians can remotely diagnose and resolve up to 80% of common issues – minimizing your downtime and maximizing your productivity. They can also perform routine audits and updates remotely to keep your devices current and compliant. 

Developed through years of innovation and rigorous testing, our remote support tools are designed to deliver the same high-quality service as an onsite technician visit — but without the wait. 

Virtual Service Visit for any scenario 

VSV is a flexible solution to a range of challenges. Whether it’s routine maintenance, a device update, or an unexpected technical issue, our remote experts are on hand to provide quick, effective resolution. Read on to see how our approach can benefit your operations. 

Why choose Virtual Service Visit?

Fast issue resolution - Minimize downtime and get back to work quickly with expert, remote support. 

Expertise you can rely on – Certified technicians ensure secure, professional support. 

IT team relief – Remote audits and updates free up your IT team from routine device-related tasks. 

Flexible and scalable – Tailored remote service or full device management —the choice is yours. 

GDPR compliance 
Our Virtual Service Visit toolset surpasses the security demands of private chat apps and ensures compliance with GDPR. 

Proactive monitoring – Scheduled audits and the latest updates keep your devices current and compliant. 

Automated maintenance – Hands-free, scheduled servicing boosts device performance and uptime. 

Trusted support – Award-winning service relied on by businesses worldwide. 

Eco-friendly – Lower emissions through reduced on-site visits. 

How it works: seamless support, step by step 

If your office printer or MFP develops an issue, here's how quickly it can be resolved. 

Automated resolution 

In the first instance, the device will attempt autonomous self-recovery through auditing, auto error resetting or automatic rebooting to restore normal operation. 

Self-service made simple 

If the issue can't be resolved by the device itself, you can access our easy-to-follow guides and video tutorials that help you operate the device and solve minor issues independently.

Raise the issue 

If you need more than a self-service guide, our experts are ready to help. Submit your issue and connect with our support team for fast resolution. 

Virtual Service Visit 

Our technicians will remotely diagnose and resolve the issue in real time using advanced tools — no waiting, minimal disruption.

On-site support (if needed) 

If remote resolution isn’t possible, we’ll send a technician to your site equipped with remote diagnostics to efficiently fix the issue.

AIRe Link remote visual support by Konica Minolta

AIRe Link by Konica Minolta is a remote visual support solution that transforms service visits into efficient, virtual experiences. By leveraging real-time visual assistance, AIRe Link enables service teams to remotely diagnose and resolve issues, providing a hands-on approach without needing an in-person visit.

Answers to your questions

Our award-winning approach

Konica Minolta received the Keypoint Intelligence BLI 2023-2024 Pacesetter Award in Remote Service. The award recognizes our innovative range of remote tools that enable companies to solve technical issues remotely with ease, supporting hybrid workforces productively and efficiently. 

Further reading

Remote support: tools to help in an emergency
Remote support: tools to help in an emergency
When systems or IT go on strike, business is often brought to a standstill. To ensure that downtime is over quickly, it’s best to put remote support in place beforehand. All problems can then be solved in no time, securely, sustainably and remotely.

No time for downtime?

Find out how our remote services and support can maximize device uptime and keep your business running smoothly.