CS Remote Care
An interactive information exchange between your devices and our service management system whenever high quality maintenance support is required.
CS Remote Care provides state-of-the-art machine-to-machine communication (M2M) between bizhub output devices and the Konica Minolta service organisation: The remote connection relays all relevant system data in real time, advising the Konica Minolta service early on of routine maintenance or any other required intervention, for instance to rectify a technical problem.
Via the remote communication path it is possible to trigger automated services, such as the delivery of consumables, and to carry out tasks remotely, including services like firmware updates and device settings. Via a remote panel, guidance and instructions can be provided to end users from a distance. Web portal also includes graphical and user-friendly web interface with the information about device status and reporting section.
The CS Remote Care concept is Konica Minolta’s guarantee for maximised system availability. Downtime of output devices can be minimised, productivity enhanced and routine maintenance planned in accordance with users’ work schedules.
Monitoring
- Secure connection
- One-way/ bidirectional communication
- Comprehensive monitoring
- Collection of sensor data from production printing devices and their further analysis
Centralisation
- Efficient information transfer
- No installation required for most of communication methods
Automated services
- Direct counter reading
- Automated consumables ordering
- No need for manual service calls
Device settings
- Service menus
- Remote firmware update
- Remote support
CS Remote Care brochure
With CS Remote Care, users benefit from outstanding levels of device monitoring: Using bidirectional communication channels, a company’s multifunctional device proactively make contact with the Konica Minolta service organisation, which in turn can pull latest status information from connected devices.
