Virtual Service Visit
Instant remote support for Professional Printing
Konica Minolta’s Virtual Service Visit (VSV) ensures fast, precise and secure remote support for production printing environments. By combining advanced remote diagnostics, AR-powered communication and proactive monitoring, we help you minimise downtime, resolve issues quickly and keep your business running at full speed.
Why Virtual Service Visit?
Faster issue resolution
Up to 28% of all issues can be resolved remotely, reducing downtime and eliminating unnecessary on-site visits.
Maximise uptime
Rapid interventions and proactive adjustments keep your presses running smoothly and reliably.
Clear and seamless communication
AR-powered visual support lets our experts guide your operators with precision, ensuring fast and confident troubleshooting.
Secure and certified support
VSV follows robust security measures to protect your systems, data and on-site workflows.
A more sustainable service model
By reducing on-site travel, VSV lowers CO₂ emissions and supports your environmental goals.
How Virtual Service Visit works
Self-Maintenance & Self-Service
Operators can follow step-by-step guides, tutorials and replaceable unit instructions to solve minor issues independently — reducing interruptions and increasing efficiency.
Virtual Service Visit (Remote Support)
Our service experts diagnose and support you in real time using powerful diagnostic tools and audio-visual guidance. Many issues are resolved within minutes.
On-Site Service Visit
If an issue requires physical intervention, technicians arrive fully prepared thanks to prior remote diagnostics — resulting in faster and more targeted service.
What can be solved remotely?
Printer operations & maintenance
- Remote access to performance and status data
- Remote configuration and workflow setup
- Visual guidance for operator-led maintenance
- Remote software installation and updates
Proactive adjustments
- Monitoring of parts life counters
- Remote printer setting optimisation
- Service scheduling based on device status
- Remote approval of spare-part exchanges
Remote diagnosis & visual support
- Comprehensive remote diagnostics
- Remote operation panel control
- Real-time device adjustments
- Audio-visual support for guided repairs
FAQ
Keeping your business running at full speed
In the printing industry, every second counts and every moment of uptime contributes directlyto your bottom line. That’s why Konica Minolta is committed to helping you maintain peak performance across your print infrastructure. To meet the evolving demands of modern service, we’ve integrated Virtual Service Visit (VSV) into our support process – a smarter, faster way to keep your machines running smoothly.
Virtual Service Visit is part of Konica Minolta’s remote support concept – Remote. Smart. Human.