Service Cockpit
All your service tools and production insights in one place.
Work smarter with Service Cockpit
The ability to do more, faster and more efficiently, is becoming increasingly essential for digital printing operations. Exceptional production printing systems support increased capacity and application flexibility, but we want to help operations operate at maximum efficiency and work smarter too.
Service Cockpit unifies the tools, knowledge, and support related to Konica Minolta production printing systems on a mobile device in one single interface. Via the MOSAIC app, machine monitoring, self-help resources, service support, documentation, print applications, and an operation’s existing business tools are brought together into one intuitive interface.
Service Cockpit consolidates essential tools and information to support real-time assistance for faster issue resolution, reduced machine downtime, fewer unnecessary service visits and improved operator confidence and knowledge.
Instead of searching through manuals, contacting colleagues, or waiting for service technicians, operators can access Service Cockpit and find all the tools and information they need. New employees can call up instructions and tutorials to become productive faster.
Everything in one interface
The live status dashboard provides a clear overview of current print jobs, print engine status, machine availability and production progress. Its tablet-friendly interface can be positioned in a central location, allowing multiple employees to monitor production while focusing on other tasks. The entire production environment can be monitored from anywhere. Via the AccurioPro Dashboard machine status, production statistics, print volumes, fleet performance and job information can be viewed in real time.
Using the tablet's integrated camera, operators can connect directly with our support specialists through live video. Service engineers can immediately see the issue, guide operators through diagnostics.
Custom integration
Service Cockpit is designed to integrate not only Konica Minolta applications but also an operation’s own business systems. Custom tiles that launch production dashboards, workflow software, ERP systems, digital planning tools, camera surveillance feeds, web portals, third-party applications and internal business tools can be created. How the applications appear, are organised, and labelled can all be tailored.
Service Cockpit follows the "Keep it strictly simple" principle and brings service tools and information together in one central environment.
Instant access to guidance can help immediately:
- Manage paper jams with no obvious cause.
- Colour inconsistencies when the colour expert isn't available.
- Access Konica Minolta's media database to check approved substrates, recommended paper specifications and compatibility information to eliminate guesswork.
Service Cockpit Brochure
The Mobile Service Platform
At Konica Minolta, we are constantly striving to provide you with the best possible experience when using our products. This applies to the intuitive operation of our printing systems and software applications, as well as to documentations and the contact with our service organisation.
Our Service Cockpit - Your reliable partner for a relaxed production routine!
10 reasons to say yes to Service Cockpit
Everything on One Portable Device
Covering everything - from user manual to video support and print monitoring
Always Up To Date
All available information sources are updated regularly.
Efficient Self-Help
Information on problem solutions is easily accessible and easy to understand, e.g. in the form of video instructions.
One-Click Information
Information for everyday use, such as ordering materials or the media database, can be accessed quickly.
Video-Support
If service is required, we help quickly and efficiently via video connection.
Integrate your own Tools
Web-based customer portals or own apps can be integrated on the platform.
Integrate multiple Machines
One tablet can be used for several machines.
Unattended Production
Machine status information can be viewed at any location (within Wi-Fi range).
Facilitation of Work
With the knowledge of the machine’s condition, other work processes can be better planned.
Easy-to-use Technology
Operation of the Service Cockpit and MOSAIC app is simple and requires no specialist knowledge.