Global Business Services
Global Business Services for Complex Enterprises
A Global Partner for Worldwide Business Operations
International organizations are facing increasing complexity: hybrid working patterns, growing security risks, rising sustainability requirements, increasing amounts of information, and the need for consistent operations across regions.
Konica Minolta Global Business Services supports large, international companies with a globally managed, locally delivered service model, helping them to operate, secure, and continuously optimize their printing and document workflows worldwide.
One Global Partner. One Framework. Worldwide Consistency.
Global Business Services brings together governance, technology and services under a single global framework – while ensuring local execution that respects regional requirements.
What this means for our customers:
- One global contractual and governance model
- Consistent standards across countries and regions
- Local service delivery with global oversight
- Transparency, control and longterm reliability
Our approach is designed for organizations that need stability, scalability and accountability – not fragmented local solutions.
We deliver our services in up to 150 countries worldwide – either through our own subsidiaries or via a global network of trusted distributors. Global consistency and quality are ensured by our Global Business Services team, which is organized into three virtual Centers of Excellence that bring together expertise, standards and best practices across regions.
What We Deliver Globally
Our Digital Workplace framework puts the customer at the center of global business operations. It brings together productivity, collaboration, security, compliance and analytics within one integrated approach – supported by Managed Print and Workflow Automation Services, Intelligent Information Management, Business Processes and Business Intelligence and Managed IT Services. This holistic view enables global enterprises to standardize, secure and continuously optimize their informationdriven processes worldwide.
TCO as a strategic promise: transparency, predictability, and long-term value
In many global companies, printing environments have developed organically, resulting in fragmented fleets, rising operating costs, and limited transparency. For global companies, cost optimization is therefore not about individual prices, but about the total cost of ownership over the entire lifecycle: it must be predictable and transparent. Konica Minolta Global Business Services therefore applies a TCO-driven approach (Total Cost of Ownership) that goes beyond devices and takes into account all relevant cost and value drivers in the various regions.
Our TCO approach focuses on:
Aligning global fleets with actual business needs
Replacing non-cloud-enabled or inefficient devices
Standardizing service and support models across different regions
Reducing operational overhead through automation and remote services
Ongoing optimization throughout the contract lifecycle
The result is a transparent and predictable cost model that stabilizes or reduces total cost of ownership – even in times of changing price structures – and thus supports long-term planning and informed decision-making.
Why Global Enterprises Choose Konica Minolta
Global companies are not looking for short-term solutions. They need partners who understand complexity, work reliably on a large scale, and continuously create value.
Konica Minolta Global Business Services was developed for companies that need the following:
- A global governance and contract framework
- Consistent service quality across regions
- Local service delivery that complies with global standards
- Structured onboarding, transition, and optimization
- Continuous improvement throughout the contract lifecycle
Dedicated global engagement model
Global Business Services is not just about technology and platforms – it's about clear accountability and continuous value creation. That's why our global clients are supported by a dedicated engagement model that combines strategic oversight and operational excellence. For each global project, we assign a Client Success Manager and a Service Delivery Manager. Together, these two roles ensure that strategic goals and day-to-day operations are fully aligned.
Our goal is not only to provide services, but also to support companies in remaining competitive in a changing global landscape.
Let's Transform Global Operations Together
Konica Minolta Global Business Services supports international companies in securing, standardizing, and transforming their information-driven processes worldwide. We offer the structure, expertise, and reliability to support your goals.
Let’s discuss your global operating model.
