Product Service and Support
Rethink possibilities with transformative solutions for the customer
We provide world-class service and support that is provided locally, along with delivery of parts and consumables. In Europe alone, we have more than 500 Konica Minolta experts who work as onsite engineers, remote engineers, technical support, professional services, indirect support, administration and service desk to make business operations as smooth as possible for print service providers. And our average call-out time is 3.74 hours from taking a first call to having a physical presence on site.
The rapid change in the printing industry heralds exciting times for customers who we help to rethink possibilities. We can provide these opportunities for the customer through transformative solutions, whether it's remotely or in face-to-face meetings. In partnership, we help customers to “See the Potential” - our slogan for realising digital transformation (DX) within printing. Digital transformation (DX) is now the order of the day. This is where automated production combines the intelligence of information communication technology (ICT) in a networked way.
The technology and concepts of DX link cloud-based technology, augmented reality (AR), artificial intelligence (AI), Intelligent value creation networks, internet of things (IOT), big data, customised mass production and the Smart Factory.
Best support in the industry
When you invest in a Konica Minolta AccurioJet KM-1 series, you don’t only purchase an advanced inkjet B2+ digital press; you invest in a complete support structure available to you throughout the lifetime of your AccurioJet KM-1 series. This includes local customer engineers trained directly by our European Training Academy as well as a European support team – the JetForce – who work closely with both the local engineers and the Japanese manufacturer’s support teams and R&D.
Whatever your issue, problem or requirement, discover our markets and broad portfolio of solutions – across printers, consumables, software and services. Providing excellent customer service to order means everything to Konica Minolta. If you need technical support - perhaps with recycling or ordering new toner for your printers - we can provide help. No issue is too trivial. Order from us today. We will provide you with the level of quality customer service for Supplies that you demand of us as your supplier of choice.
How Konica Minolta's support helped Lenouvelr thrive
Discover how Lenouvelr, a leader in communications, printing and graphic arts, has experienced significant growth and success with the support of Konica Minolta. Based in La Rochelle, France, Lenouvelr offers a wide range of services including digital and offset printing, laser cutting and engraving. Their partnership with Konica Minolta includes extensive training for operators and regular visits from technicians. This collaboration has enabled Lenouvelr to conquer new markets and increase digital sales to 50%, allowing them to excel as a full-service print provider. Watch this success story now.